Refund policy

How cancellation and refunds work for CapQA plans. Payments are processed by Stripe.

Free jobs

Free delivery jobs carry no charge and need no card.

Paid plans — Creator and Agency

Cancel any time in Settings → Billing, which opens the Stripe billing portal. You keep access until the end of the period you paid for and are not charged again. We do not refund partial months, except where the law requires it or a charge was made in error.

Switching between monthly plans happens in the same portal. Stripe shows the prorated amount before you confirm and settles it on your next invoice: the rest of the period at the new price, minus what you already paid for the old one.

Creator Lifetime

No longer sold. It was a one-time charge of $149. If you bought it and have not completed a delivery job since, you can ask for a full refund within 14 days of purchase.

Consumers in the EU, EEA and UK

If you buy as a consumer — or as a sole trader, for a purpose that is not professional for you — you can withdraw from the agreement within 14 days of purchase without giving a reason. Email us before the 14 days end; the Terms of Service include a model statement you can use.

Plans start at payment, at the request you make at checkout, so we keep the part of the price for the days you had it: the monthly price of your plan, prorated by day — for Creator Lifetime, the monthly price of Creator. The rest is refunded within 14 days of your statement. A plan bought without that request, under earlier terms, is refunded in full. This policy does not limit any other right you have under consumer law.

Billing mistakes

Duplicate or incorrect charges are refunded in full.

How to ask

Email hello@capqa.app from the address on your account with the date and amount of the charge, or its Stripe receipt number. We reply within 5 business days. Approved refunds go back to the original payment method through Stripe and usually arrive within 5–10 business days, depending on your bank.

Before a chargeback

Please contact us before disputing a charge with your bank — most problems are solved faster directly.